Customer care information

Many factors can influence the condition of jewellery. Therefore you should make sure that your jewellery is properly cleaned, polished and stored. Please read through the care instructions to ensure your precious jewels are kept looking their best.

Always protect your jewellery from knocks, scratches, chemicals and extreme temperatures to minimise damage or wear.

We recommend removing your jewellery when you shower or bathe and particularly when on the beach, in the sea and in chlorinated water. Avoid spraying perfume or applying creams where they might come into direct contact with your jewellery.

Storage: To protect your jewellery, pieces should be individually placed in pouches or within a soft lined box to stop them being scratched or tangled. Ideally, store your jewellery in a dark, cool and dry place and try to keep pieces separate, so that they don't rub together or tangle up.
Metal: Silver jewellery will naturally tarnish over time. Using a jewellery polishing cloth (available from most jewellers) is an effective way to keep silver, 9ct, 14ct or 18ct solid yellow and rose gold jewellery looking shiny and lustrous. A metal cleaning solution such as Connoisseurs Silver Jewelry Cleaner ( is particularly good for removing tarnish from plain sterling silver pieces. Ideally, store silver pieces in an airtight bag to help reduce tarnishing. Do not use tissue paper or paper towels to clean metal as they can cause scratching.
Our gold vermeil pieces consist of 18 carat hard gold plate over sterling silver at a thickness of 5 microns. All of our pieces are plated using this nickel free process to reduce the chances of an allergic reaction.

Gold plating will wear over time and the silver beneath will start to shine through. How long this takes depends on the amount of wear and environment the piece is exposed to. Avoid contact with water, detergents or chemicals of any kind as this may speed up the wearing of this finish. Do not use polishing creams or polishing cloths on plated jewellery, as it can remove the plating.  If you would like your piece to be re-plated, EMBR Jewellery offers a gold plating service (plating and shipping charges apply).